FAQs

CONTACT & INFORMATION

What is your Contact email?

You can contact our customer service team at care@shopindu.com

SHIPPING INFORMATION

How Do I Track My Order?

Once your order has been shipped, typically within 2-3 business days you will recieve an email with a tracking number to the email you placed your order with.

You can track your order on our tracking page at Track Your Order

* Please note tracking may not be updated immediatley, we can assure you its on its way.
How Do I Know if My Order Has Shipped?

You will receive a shipping notification by email as soon as your order has been shipped.

The dispatch notification is sent to the email address registered when the order was placed.

We usually ship all orders within 2 business days. Note, it may take up to 3 additional days for your tracking information to show movement as it makes it way through the postal system.
How Long Until My Order Is Delivered?

Orders typically delivered within 8-12 business days after dispatch.

Kindly note that deliveries to certain remote locations may take a few extra days.
Where Do You Ship To?

Indu Ships Worldwide. All of our shipping is free!
How Can I Modify My Order?

Order Modifications can be made by email care@shopindu.com - Note: Orders can only be modified up until they are shipped.
What is your Contact email?

You can contact our customer service team at care@shopindu.com

PRODUCT & JEWELRY

Does Your Jewelry Tarnish?

All our jewelry is made with the highest quality materials to prevent as much tarnishing as possible - although all jewelry will tarnish over time.

To minimize this happening we suggest:

1. Keep it dry as much as possible

2. Store in a cool dry place

3. Use a protective spray
Is Your Jewelry Hypo-Allergenic?

All Of Our Jewelry Is designed to be fully Hypoallergenic!
How Is Your Jewelry Made?

All our jewelry are made from the highest quality stainless steel, then plated with 18k gold using a technique called PVD (Physical Vapor Deposition).

PAYMENTS

What Payment Methods do You Accept?

We accept card payments with Visa, MasterCard and American Express. As well, you can select express checkout via. Shop Pay, Apply Pay, or GPay!
What is the purchase currency?

All purchases are made in your local currency!
How Is Your Jewelry Made?

All our jewelry are made from the highest quality stainless steel, then plated with 18k gold using a technique called PVD (Physical Vapor Deposition).

PROBLEMS & ISSUES?

How Do I Make An Order?

You can make an order by navigating to the products and selecting "Add to Cart" and proceeding through the checkout.

If you are experiencing a problem, try aother browser, another device or clear the cookies in your browser.
Can I Cancel, Update or Change my Address?

If you need to make any changes to your order, including adjusting and cancelling of the order, or changing the shipping address, please reach out within 24 hours of placing the order.

Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.
Payment Issues?

You can make an order by navigating to the products and selecting "Add to Cart" and proceeding through the checkout.

If you are experiencing a problem, try aother browser, another device or clear the cookies in your browser.
I Placed an Order, but No Confirmation?

You have probably entered the wrong email address.

Please contact our customer support team and describe the problem. Make sure to include your full name and the date the order was placed.
Will I Have to Pay Import Duties & Taxes?

No, Indu covers all taxes and duties.

How Can I Contact Customer Service?

care@shopindu.com

Please send us an email anytime and we will be in contact with you within 12 hours.